Transform Feedback Into Strategic Advantage
TapX revolutionizes online reputation with intelligent review routing — amplify positive sentiment publicly, capture negative feedback privately, and protect your brand in real-time.
Why TapX Is Revolutionizing Online Reputation
In today's marketplace, reviews are digital currency. 92% of consumers read reviews before purchasing — but most happy customers never bother to leave them. Instead, the rare 1% of dissatisfied users often dominate public perception.
This imbalance is dangerous. One-star reviews go viral. Five-star experiences vanish silently. That's why TapX engineered a smarter, real-time feedback and review routing engine — designed to intercept, sort, and amplify the right sentiments.
Problems TapX Solves
Happy Customers Rarely Leave Reviews
Lost opportunity as satisfied customers don't share their positive experiences
Negative Feedback Spreads Fast
One-star reviews go viral while five-star experiences vanish silently
Printed Review Links Are Ignored
Traditional methods fail because timing and convenience are off
No Real-Time Sentiment Visibility
Businesses lack insight into customer satisfaction until it's too late
How TapX Solves This: Review TouchPoints + Smart Logic
TapX combines smart TouchPoints (GolTaps, QR Feedback Standees, Post-Service Cards) with an Intelligent Review Booster Algorithm to:
Ask for feedback at the right time (checkout, delivery, exit)
Instantly route positive users to Google, Facebook, Trustpilot, etc.
Gently capture negative sentiment in private forms for internal handling
Use geo-aware dashboards to map which locations are excelling vs failing
"TapX is like a review firewall. It filters what should go public and what should stay internal." — Hospitality Manager
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Why Businesses Choose TapX
More Reviews
Increase review collection rate by up to 400%
Higher Ratings
Improve your average rating with consistent positive feedback
Customer Trust
Build credibility and trust with authentic reviews
Competitive Edge
Stand out from competitors with better ratings
Real-World Success Stories
Fast-Casual Restaurant Chain
Problem:
1,500 daily customers, but only 5-6 monthly Google reviews. Occasional angry Yelp posts would sink ratings.
TapX Solution:
Installed GolTaps at tables and exit doors. QR-enabled placemats prompted feedback after payment. TapX algorithm detected sentiment and auto-routed users.
Results:
- 10x increase in 5-star Google reviews (from 30/mo → 300/mo)
- 85% of negative feedback captured internally
- Staff bonuses tied to branch-level TapX sentiment scores
Car Dealership Network
Problem:
17 locations with inconsistent review scores. No feedback loop for test drive or after-sales services.
TapX Solution:
Service advisors carried TapCards to request review at delivery. Waiting lounges featured Feedback Standees. Admin panel aggregated scores by branch.
Results:
- 63% rise in 4+ star reviews network-wide
- Complaints per month dropped by 41%
- Sentiment heatmaps used to retrain low-performing staff
E-Commerce Fulfillment Service
Problem:
COD orders resulted in poor experience if delivery was delayed. Customers left harsh reviews, even when issues were logistics-related.
TapX Solution:
QR stickers added to parcel boxes. Geo-routing sent users to local service portals. TapX logic segmented feedback by delivery partner.
Results:
- Public 1-star reviews dropped by 70%
- Vendor-specific issues isolated and resolved
- SMS review reminders added via TapX post-delivery APIs
Intelligent Review Booster Algorithm
Every TapX account includes access to our proprietary IRBA – Intelligent Review Booster Algorithm, which:
AI-Powered Analysis
Evaluates tone, keywords, and urgency in feedback
Real-Time Routing
Applies routing rules instantly
Critical Issue Escalation
Triggers alerts for urgent problems
Continuous Optimization
Updates flows based on industry best practices
"IRBA is our secret weapon. It's not just about reviews — it's about sentiment intelligence."
Additional Review Collection Applications
Industry Trends Validating TapX Model
of customers trust online reviews as much as personal recommendations
— BrightLocal
of users won't consider businesses with an average below 3.5 stars
— Podium Research
faster revenue growth for companies with structured feedback funnels
— McKinsey & Co.
Your Reputation Is a Battlefield
Waiting for reviews is like walking blind. With TapX, you ask smarter, route wisely, amplify trust, and protect your brand.
Ask Smarter
Route Wisely
Amplify Trust
Protect Your Brand
Reputation is not a byproduct. It's a strategy.
Start Building Your Reputation