Feedback TouchPoint
Collect instant customer feedback with NFC/QR enabled stations. Turn insights into action and improve customer satisfaction.
Brand Reputation Amplification
Transform feedback into your competitive advantage and build lasting customer trust
Negative Review Recovery
Catch issues before they become public reviews
Positive Feedback Boost
Encourage happy customers to share reviews
Complaint Management
Handle complaints privately and professionally
Customer Insights
Collect valuable input for improvements
Instant Alerts
Get notified of critical feedback immediately
Customer Retention
Show customers you value their opinion
Perfect for:
Problem It Solves
Traditional feedback methods like paper forms or email surveys have low response rates and delayed insights. Customers often leave without sharing their experience, and businesses miss critical opportunities to improve.
Feedback TouchPoint makes it effortless for customers to share their thoughts instantly with a simple tap or scan. Get real-time insights, identify issues immediately, and respond to customer concerns before they become problems.
TapX Advantage
Success Story
How was your experience?
Rate our service
Restaurant in Islamabad
A fine dining restaurant placed Feedback TouchPoints at exit points. They now collect 200+ feedback responses monthly and improved their service quality significantly.
✓ 200+ monthly feedback responses
✓ 35% improvement in customer satisfaction
✓ Identified and resolved service gaps within days
Product Options & Pricing
6 Months Free Platform Access
All Feedback Standees include complimentary 6-month access to our platform for managing feedback, analytics, and customer insights.
Elevated pricing for small orders
Material options are included in the base price. Select your preferred finish.
Elevated pricing for 1-5 units. Standard Rs. 2,000/unit for 6-30 units. Enterprise pricing for 31+ units.
Use Case Scenarios
Restaurants
Collect instant feedback on food quality, service, and ambiance
Retail Stores
Gather customer opinions on products, staff, and shopping experience
Healthcare
Patient satisfaction surveys and service quality feedback
Hotels
Guest feedback on rooms, amenities, and overall stay experience
Service Centers
Customer feedback on services and support
Customer Testimonials
"Feedback TouchPoint helped us identify service gaps quickly. Our customer satisfaction improved by 35% in 3 months!"
Fatima Ahmed
Spice Garden Restaurant, Islamabad
"We now get 10x more feedback than before. The insights help us make better business decisions daily."
Hassan Malik
Fashion Hub, Karachi
Frequently Asked Questions
How does the feedback system work?
Customers tap or scan the TouchPoint, which opens a mobile-optimized feedback form. Responses are instantly sent to your dashboard with real-time notifications.
Can I customize the feedback questions?
Yes! You can fully customize questions, rating scales, and response options through the TapX dashboard to match your business needs.
Is customer data secure?
Absolutely. All feedback data is encrypted and stored securely. You can also enable anonymous feedback collection for customer privacy.